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We’re here to help whether you have a question about your order, need support, or want to enquire about collaborations or stockist opportunities.
Hey there!
Have a Question? We’d Love to Hear From You.
Whether you’d like to learn more about Cwtch Case, ask a question, or explore how we could work together, get in touch.
We’ll get back to you as soon as we can!
judy@cwtchcase.com
07306 762005
Frequently Asked Questions
Cwtch is here to offer reassurance, comfort, and a safe place for what matters.
Does the case fit all prosthesis?
The Cwtch Case is designed to fit symmetrical triangle silicone breast prosthesis in sizes 2 - 11 (approximately). It may also be suitable for other shapes. If it's not right for your prosthesis, we'll be happy to provide a refund in accordance with our Refund Policy.
Can I return my case if it isn’t suitable?
Yes — you have 14 days from receiving your order to return it unused and in its original packaging.
What if my case arrives faulty?
You are entitled to a full refund within 30 days. After that, we will offer a replacement where possible.
Does the case come with a guarantee?
Yes, your Cwtch case includes a 6-month guarantee against manufacturing defects.
Does the case come with a guarantee?
Yes, your Cwtch case includes a 6-month guarantee against manufacturing defects.
Can I use the Cwtch case to store my prosthesis in at home?
Yes, it is perfectly safe to store your prosthesis in the case when you are at home. However, Cwtch was designed primarily for use whilst travelling. Therefore, it is recommended that if you wish to use it for longer term storage, you leave the case un-zipped to allow more space around the prosthesis. It does not matter which way up you lie the case.