Contact
We’re here to help whether you have a question about your order, need support, or want to enquire about collaborations or stockist opportunities.
Hey there!
Join the Waitlist for Our Release
You can also reach out about:
- Retail or clinic partnerships
- Collaborations
- Media and advocacy enquiries
We’ll get back to you as soon as possible.
judy@cwtchcase.com
07306 762005
Frequently Asked Questions
Cwtch is here to offer reassurance, comfort, and a safe place for what matters.
Does the case fit all prostheses?
Cwtch is designed to fit symmetrical silicone prostheses in sizes 2–11 using Trulife measurements.
Can I return my case if it isn’t suitable?
Yes — you have 14 days from receiving your order to return it unused and in its original packaging.
What if my case arrives faulty?
You are entitled to a full refund within 30 days. After that, we will offer a replacement where possible.
Does the case come with a guarantee?
Yes, your Cwtch case includes a 6-month guarantee against manufacturing defects.
Does the case come with a guarantee?
Yes, your Cwtch case includes a 6-month guarantee against manufacturing defects.
Can I use the Cwtch case to store my prosthesis in at home?
Yes, it is perfectly safe to store your prosthesis in the case when you are at home. However, Cwtch was designed primarily for use whilst travelling. Therefore, it is recommended that if you wish to use it for longer term storage, you leave the case un-zipped to allow more space around the prosthesis. It does not matter which way up you lie the case.